quote EA Customer Support

Lost or Missing Serial Replacement:

The following information applies to the North America territories only. If you are not using an 'NA' version of the game or do not live in that territory, you must consult your manual for the proper policies and information.

If you meet one of the following criteria, you can send a request along with a nominal fee to Electronic Arts for a replacement serial number.

• The product is 90 days past the purchase date
• The original serial number has been discarded or lost

When sending a request for a replacement serial number, please include the following:

• A money order for $10.00 USD (per serial number requested) made payable to Electronic Arts.
• The proof of purchase page from your manual (If you no longer have the manual, include one of the game disks as verification of ownership.
  • Note: If sending a disk as verification, please send it using a traceable method as Electronic Arts is not responsible for products not in its possession.
• Explanation of the situation
• First and Last Name
• Return Address
• E-mail Address
• Phone Number

Mailing Address:
Electronic Arts Customer Warranty
209 Redwood Shores Pkwy
Redwood City, CA 94065

quote EA Australia Customer Support

For Technical Support in Australia: please call 1902 261 600. Calls are charged at $2.48 (inc GST) per minute. For EA Console or PC game email support, please email OZsupport@ea.com or visit http://eatech.custhelp.com/ and select your game from the drop down boxes. Once you have selected your game the Ask a Question tab will appear for email correspondence.