On planet Fastoon, the first time clank separates from Rachet to go into the mine, I enter the room with the three aliens and a door trigger, but the door trigger doesn't respond when I step on it. I called customer service and they told me to try opening certain ports and see if that made a difference, it didn't. I have tried on different logins and even on a different console, still not working. Eventually they replaced the disc, but the new disc does the same thing.

Has anyone else had this problem? Am I crazy and completely missing something else in the room?

Please help as this is really frustrating.

Thanks Luke

Dont you have to press several buttons to open the door?

i had same problem just go near em (the flying guys) and click folo hen go to switch

You have to make the Zoni follow you first Just hold Triangle and select the follow option

True you need the zonu (the aliens) to follow and wake up for th button to acyivate when it does it will light up