I have a problem creating a problem. Either when i create a new family, the game crashes (freezes) when i do or when i finish the family, it comes up with an error saying:

"The application has an error. It will now terminate" and it obviously shuts the game down.

(Those may not be the exact words, but it meant that)

Please help.

Do you get an error report? it could tell you the problem.

it may be down to computer specifications, if the hardware in the computer isn't enough then that will cause problems, if it is borderline then that can also cause problems, compare the stuff written on the box to what you have in your computer and if everything is ok then you could try lowering some things such as graphic quality to improve performance.

Failing that you could always try downloading the patch.

Sorry if this isn't that helpful, I'm not too great on the technical support side.