Most quests have two methods of completion, such as this one where you can simply kill to get the job done but not be rewarded or ask about the town and be led to an alternate route which is Sovar. I also found out his disposition needs to be 85 or 90 since I tried it a few times at 70 and 80 and got nothing.

In GOTY - the best way of making it easy is to slide the difficulty slider to the left, however after awhile it can get too easy and doesn't offer a challenge anymore. Another thing is that your choice in character creation can hinder you.

It was is known as making it more challenging, such as choose opposite skills to what your character gains bonuses from or the useless skills that don't offer much. Best way is to note down the advantages a race gets in skills and choose them as major and minor, this will aid your character much better at the start of the game, meaning if you pick shortblade for a woodelf then they will hit and do more damage than they would if you picked longblade for them.

Birthsign is another. Most that are offered can be imrpoved through spells later on (creating your own etc) the best ones to choose are atronach (for nagic users but it hinders magic regeneration), the steed or the lady since these up attributes by 25pts

quote kiddkidder13

I read this at work so I couldn't post but what you should have done is went the the club you are told the servant is in and then got his disposition up a little. He will just give you the key if you ask for it.

might be glitched

youve got to select the "nerano manor" or "key" conversation topic once youve got his disposition up, maybe you did that.